Yes, during the checkout process you will have the option to specify both a billing and delivery address.Ĭan I send individual items to different addresses? Generally, customs forms for internal packages will list the value of the contents of your order by product type.Ĭan I give a separate delivery and billing address? If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for further information.
You are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this. Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. The Royal Shakespeare Company is not liable for paying these charges.Ĭustoms charges and policies vary widely from country to country.
There may be local duty and/or taxes payable on goods delivered outside the UK. If your order contains both pre-order and in-stock items, we will dispatch the in-stock items immediately, and the pre-order items when they arrive – there is no additional shipping cost for this service. If your order does not arrive within 7 days (UK) or 30 days (overseas and Europe), and in the unlikely event you have not been contacted, please contact us by emailing take payment when you place your order your items will be dispatched once they arrive in stock. If your order has taken longer than the estimated delivery time we would advise customers to check with their local post office before contacting us. The number of packages will be recorded on the address label. Please be aware that orders may be dispatched in more than one package and although they are dispatched at the same time they may arrive separately. Please allow up to 30 days for delivery to Europe and the rest of the world. Delivery speed where stated in days are based on working days (Monday-Friday) and exclude the day of posting, Saturdays, Sundays and Bank Holidays in the UK and overseas. Most UK orders are sent through Royal Mail packet post this is a 3 day service from dispatch. In certain cases where your order is likely to be delayed, such as where items are out of stock, we will contact you. Orders placed over the weekend or bank holidays will be despatched on the next working weekday.
Yes following your order confirmation we aim to process and ship your order within 2-3 days. Will I receive confirmation when my goods are shipped? Special Offer Postcards & Prints - 5 for £1ĭelivery charges are based on the total weight of goods ordered and will be calculated at checkout.įor overseas orders over 3.5kg in weight, please contact for shipping costs.
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